Privacy Policy: Phoenix Horsepower
At Phoenix Horsepower, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our site and in connection with our car tuning services.
Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: This includes details such as your name, email address, phone number, and vehicle details (make, model, year, VIN) when you contact us, request a quote, or book our services.
- Technical Data: When you visit our online platform, we may automatically collect information about your device and usage, including your IP address, browser type, operating system, referral sources, pages viewed, and the time and date of access. This helps us understand how our site is used and improve its functionality.
- Service-Related Information: Details pertaining to the engine remapping, performance upgrades, dyno tuning, custom exhaust systems, and suspension tuning services you request or receive from us.
How We Use Your Information
The information we collect is used for the following purposes:
- To provide and deliver our car tuning services, including scheduling appointments, performing work on your vehicle, and communicating updates.
- To respond to your inquiries, requests for quotes, and provide customer support.
- To process transactions and send related communications, such as invoices and service confirmations.
- To improve our online platform, services, and client experience by analyzing usage patterns and feedback.
- To send promotional materials, special offers, or updates about our services that we believe may be of interest to you, where permissible and in accordance with your preferences.
- To comply with legal obligations and protect our rights and property.
Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our business and providing services to you, such as website hosting, analytics providers, or payment processors. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Cookies
Our site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Changes to This Privacy Policy
Phoenix Horsepower has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Phoenix Horsepower
215 Spring Street
Melbourne, Victoria, 3000
Australia